Frequently Asked Questions

What makes SimpliCarto different from other map prints?

We focus on hyperlocal maps—neighborhoods, not just cities. These aren’t generic tourist prints. They’re designed for people who want to see their actual streets, spots, and stories on the wall.

Can I request a specific neighborhood or city?

Yes! We’re always adding new locations. If you don’t see yours listed, nominate it here and we’ll let you know if it’s coming soon—or bump it up the list.

Are the maps framed?

Yep. Every piece comes ready to hang with your frame choice—black, white, natural wood, or dark brown. No tools or guessing. Just snap it together and put it up.

What sizes do you offer?

We currently offer 3 sizes:

  • A4 (8x12") – a cozy accent
  • 18x24" – perfect for most walls
  • 24x36" – a bold statement piece

How long does shipping take?

Each print is made to order. It typically takes 2–4 business days to produce, plus standard shipping time (varies by location). You’ll get tracking as soon as it’s on the way.

What’s your return policy?

Because each piece is custom made, we can’t accept returns unless the item arrives damaged or defective. If there’s any issue at all, we’ll make it right. Promise.

How do I hang the map?

Easy! The frame comes with pre-installed hardware and snap-in backing. No special tools required. It’ll be on the wall within minutes.