Refund policy

Every SimpliCarto map is printed and framed to order, just for you. Because of that, we can't take returns or exchanges for a change of mind.

If something's wrong, we'll make it right. If your map arrives damaged, misprinted, or isn't what you ordered, email us at iellisdigitalart@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement at no cost, or refund you if you'd rather.

Changing or cancelling an order. Email us as soon as you can. Once your map goes into production we can't change or cancel it.

Refunds. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to post it. If it's been longer than that, email us and we'll look into it.

Questions about an order? Write to iellisdigitalart@gmail.com.